Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your ParPack Backpack must be in the same condition that you received it — unworn, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at golfwithparpack@gmail.com with your order number and reason for the return.
Please do not send your item back before your return has been approved.
Return Shipping
Customers are responsible for the cost of return shipping for eligible returns. We recommend using a trackable shipping service, as ParPack is not responsible for items lost or damaged during return shipping.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. If the issue is confirmed to be our responsibility, ParPack will provide a return shipping label at no cost to you.
Damages and Issues
Please inspect your order when you receive it and contact us immediately if your item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Please include your order number and photos of the damage or issue when contacting us.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Sale items
- Items that have been used, worn, washed, stained, or damaged after delivery
- Items returned more than 30 days after delivery
If you have questions about whether your item is eligible for a return, please get in touch with us at golfwithparpack@gmail.com
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please return your original purchase per our return policy and place a new order.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Original shipping costs are non-refundable.
Questions
If you have any questions about our Refund & Return Policy, please contact us at:
golfwithparpack@gmail.com
ParPack
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